Responsible for the development and performance of all marketing and sales activities in assigned market
Maintaining and developing a computerized customer and prospect database
Establishes plans and strategies to expand the customer base in the marketing area
Personality, skills and knowledge required:
Understand company operation and knowledge of products, services and laboratory facilities & capabilities
Good business and selling skills for laboratory testing and analysis consultancy
Background knowledge of sampling equipment and devices used in project department and laboratory
Familiar with relevant local government laws and regulations and MS ISO/IEC 17025 clauses 4.4, 4.7 & 4.8
Self-driven, results oriented, responsible and has good communication and supervisory skills
Brief summary of job holder’s scope of duties:
Plan, organise and control of department activities such as costing, quotation, tender etc
Resources and Manpower planning to maximise utilization to meet the sales target
Initiates and coordinates development of action plans to penetrate new markets
Setting targets to himself/herself as well as sales executives
Supervising, motivating and monitoring sales team performance
Providing timely feedback to senior management regarding performance
Plan and organise for market research, competitor and customer surveys
Promote or introduce company’s products and testing services to new customer
Survey and understand the market competitor’s activities and laboratory testing trends
Plan and implement effective marketing strategy to achieve measurable sales target
Maintain customer databases; keep records of customer interaction and transactions, and the details of inquiries, comment and complaints
Analyse, evaluate and review customer’s feedback on services
Handle and resolve customer complaints to ensure proper resolution
Communicate and coordinate with internal departments to meet customer timeframes and enquiries
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Perform other job related duties as may be assigned by the top management
Education and Qualification required:
Degree in Chemistry discipline or equivalents.
Minimum 5 years and above experiences in related industries
Applicants must be Malaysian citizens.
Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills.
Must be a team-player who is resourceful and able to work under stress.
Vacancy available in Bukit Mertajam, Johor Bahru, Kelana Jaya, Nilai