SGS is accelerating the digital transformation of its core operational platforms.
We are hiring a Microsoft Dynamics 365 Technical Lead to take ownership of technical delivery and solution architecture across Dynamics 365 Customer Engagement (CE), with a strong focus on Customer Service, Field Service and the Power Platform.
This role is hands-on and delivery-oriented, combining deep technical leadership with accountability for quality, scalability and production readiness in enterprise environments.
Key responsibilities
- Lead the technical design and implementation of Dynamics 365 CE solutions (Customer Service / Field Service).
- Working with the Solution Architect, act as technical authority during delivery, owning architecture decisions and best practices.
- Design and govern Dataverse data models, security roles, integrations and performance considerations.
- Guide and review the work of developers and technical consultants (design reviews, code reviews, solution reviews).
- Define and enforce ALM and DevOps practices (Git, CI/CD pipelines, environment strategy, release governance).
- Design and deliver Power Platform solutions (Power Apps and Power Automate) aligned with enterprise standards.
- Support go-live readiness, hypercare and production stability, including troubleshooting and root-cause analysis.
- Collaborate with business stakeholders, product owners, vendors and internal IT teams on estimates, PoCs and solution assessments.