General
- Ensure adherence to Standard Operating procedures.
- Ensure adherence to company Code of Ethics
- Ensure adherence to Quality Management Systems & implementation of Quality System.
- Ensure all duties are performed in accordance with accepted service delivery standards.
- Maintain quality, efficiency and confidentiality of service.
- Liaise with and assist Administrator.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by direct line manager.
- Administration (any of the following as assigned and trained
  - Liaison with customers via telephone or email.
  - Ensure all messages are conveyed to relevant people.
  - Assist with sample registration.
  - Maintain hard copy Sample Register
- Sample handling and distribution of results (any of the following as assigned and trained
  - Ensure prompt and efficient handling of documents, invoices and other instructions as trained and per applicable procedure.
  - Attend to operational matters related to new and repetitive instructions received from customers/operations manager.
  - Typing of documents including but is not limited to reports, e-mails, orders and requisitions.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by direct line manager.

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