The Technical Systems Engineer III provides advanced technical support for complex and non-recurring IT issues, as well as business-driven projects. This role is responsible for designing and implementing technical solutions, ensuring system availability, and supporting operational continuity.
Key Responsibilities:
- Provide advanced technical support for complex incidents and business-driven IT projects.
- Design and implement technical solutions related to access control, security systems, telephony, and other IT services.
- Deliver onsite support to resolve employee technical issues when required.
- Coordinate with internal IT teams and external vendors to implement and manage IT solutions.
- Manage IT asset lifecycle activities, including inventory, monitoring, and failure detection.
- Troubleshoot and resolve escalated incidents, ensuring timely and effective solutions.
- Support system availability and contribute to business continuity.
- Identify and implement process improvements to enhance IT operations.
- Provide technical guidance and collaborate with cross-functional teams.