Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients’ need.
Be able to manage on-process order status.
Well-understand scope of test items (both Chemical & Physical tests).
Fully study & clearly understand testing program of many buyer branches.
Ability on using several company softwares
Specific Responsibilities
Study testing manual & advise to Order Controller team or client.
Communicate with client to clarify test query & follow up.
Sample breakdown & assign appropriate test item(s) of sample component(s)
Take sample photo.
Save & name sample photo
Be able to use several company software.
Input correct & updated report due- date into system
Arrange & summary account information in folder Buyer Manual in internal share drive
Handle internal query on order status.
Clarify unclear point of testing manual with Key Account Manager.
Deliver company service to client
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.
Other duties upon requested
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