The Desktop Support Engineer will have responsibility for:
- Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
- Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
- Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
- Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
- Manage iPhone, computers, printers, scanners and other hardware
- Follow and maintain applications deployment via SCCM, Intune, other MDM applications
- Analyze incidents/request and contribute to our continuous improvement’s ethos
- Design and build custom internal tooling to empower Help Desk teams
- Document standards and follow procedures
- Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call