POSITION OVERVIEW
The concierge serves as a customer service/sales consultant. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.
Shifts: 12am - 8am
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Greet residents, guests, and prospects warmly and professionally.
- Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
- Coordinate resident services such as amenity reservations and maintenance follow-ups.
- Monitor and maintain cleanliness and organization of lobby and shared spaces.
- Assist with scheduling tours and managing the guest log.
- Provide prompt, courteous assistance with resident inquiries or concerns.
- Follow up on maintenance requests to ensure resident satisfaction.
- Support communication efforts such as event reminders, notices, and newsletters.
- Help coordinate community events and engagement initiatives.
- Follow up with prospects after tours or inquiries to maintain engagement.
- Assist in preparing tour materials and keeping marketing collateral stocked.
- Update prospect traffic logs and CRM system as needed.
- Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).