Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.
Job Duties
- Partner Services is on the front line of our business, so you will provide top-tier service to all our platform’s course partners.
- You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
- This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
- We pride ourselves on our team’s speed, accuracy, resourcefulness, and team culture.
- Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
- Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
- Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
- Participate in outbound sales initiatives, lead generation and projects as they arise.
- Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.
- Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
- Conduct weekly Quality Assurance for other team members.
Basic Qualifications
- Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
- Ability to handle multiple projects simultaneously
- Strong time management skills
- Strong communication skills
- Strong teamwork skills
- Strong computer/internet skills required (i.e. Excel, Google Docs)