The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will report into the Regional Manager.
Job Duties
- Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
- Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNow’s suite of products
- Develop customer relationships that promote retention and alignment of client goals
- Drive adoption of our core products including Platform, Plus, Answers, Technology, Premium Marketing and ClubBuy
- Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
- Working with Golf Course Partners to support and help develop plans to operate their daily business
- Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
- Review performance of distributions channels, recommend pricing and yield strategies to drive more rounds of golf and increase revenue
Basic Qualifications
- 2+ years of relevant work experience
- Ability to handle multiple projects simultaneously
- Excellent verbal and written communication skills.
- Organized with attention to detail.
- Proven ability to build and maintain relationships with clients.