As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology.
This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions.
You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality.
Basic Requirements:
- 5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments
- Strong hands-on experience supporting Windows and macOS endpoint environments
- Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom
- Proven ability to troubleshoot and resolve complex issues across:
- End-user hardware and operating systems
- Mobile devices and MDM-managed environments
- Networking fundamentals
- Audio/visual and conferencing technologies
- Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting
- Familiarity with ITSM tools and structured incident and request management practices
- Ability to maintain accurate documentation and lifecycle management for executive devices and environments
- Exceptional discretion, judgment, and professionalism when handling confidential information
- Clear, confident communication skills with the ability to explain technical issues to non-technical audiences
- Willingness to provide after-hours support and limited travel as required to support executive needs