The Regional D365 Training & Hypercare Lead is responsible for leading training delivery, adoption, and post‑go‑live support for D365 across 26 European countries. The role ensures training approaches are scalable and localised to reflect differing finance processes, SSC models, system maturity, and country readiness, while coordinating closely with regional and in‑country stakeholders. It plays a key role in supporting user confidence, behavioural adoption, and sustained operational readiness throughout the change lifecycle.
Key Responsibilities:
1. Regional Accountability & Adoption Leadership: Ensure all European users across multiple business models and maturity levels are adequately trained, confident, and ready to operate in D365. Tailor training approaches for countries with different finance structures, levels of SSC involvement, systems maturity, and legacy differences. Support consistent adoption in countries with varied organisational size. Co own the D365 change agent network and support them to ensure all are trained/supported in their role and create a pipeline to develop superusers via continuous training.
2. Lead the regional key user network acrross all deployement countries.
3. Regional Material Adaptation & Localisation: Adapt and localise central training materials for different European contexts, taking into account: Local finance operating models and cost centre structures, different legacy systems and levels of digital maturity, different language needs and user profiles, variations in legal, fiscal, or invoicing requirements. Identify regional gaps in training material and co-create supplemental content with the central training team, ensuring accuracy and consistency. Partner with the Communications & Training Lead to adapt and deploy training content through regional key user networks
4. Training Delivery & Cascade: Manage end‑to‑end training planning, including scheduling sessions across multiple time zones, coordinating with Country Change Leads, and adapting to country readiness.
5. Post-Training Support & Troubleshooting: Help countries navigate differences in local finance processes, invoicing models, or data migration implications.
6. Training Administration & Reporting: Manage logistics for training across 26 countries (coordinating calendars, tools, sessions, translations where required). Track attendance, proficiency, and feedback across diverse user groups and country structures. Provide insights and data for continuous improvement of both regional and central training programmes. Monitor differences in adoption levels across countries and propose remediation activities. Partner with the Change Analytics & Adoption Manager to monitor post implementation adoption KPIs and assess training effectiveness
7. Collaboration & Stakeholder Management: Work closely with Country Change Leads, Finance Leads, and SSC representatives to ensure training aligns with local realities. Partner with local MDs and PJM Leads to drive training participation, readiness, and behavioural adoption. Engage with cross-functional teams (Finance, HR, D&T, SSC, Enterprise) to help contextualise training for different models.