Call Center Representative – Physical Therapy Clinic

📋 Key Responsibilities: 

• Answer incoming phone calls in a courteous, professional manner 
• Schedule, confirm, and reschedule patient appointments 
• Provide information about our services, therapists, and clinic policies 
• Verify insurance coverage and collect necessary patient details 
• Assist with appointment reminders, follow-ups, and general inquiries 
• Accurately enter and update patient information in the scheduling system 
• Communicate effectively with clinical staff to ensure smooth workflow