We're looking for a compassionate and organized Medical Receptionist to join our healthcare team in Grand Prairie, United States. As the first point of contact for our patients, you'll play a vital role in creating a welcoming and efficient experience. Your enthusiasm, attention to detail, and commitment to excellent customer service will help ensure smooth operations and positive patient interactions throughout their visit.
- Greet patients with a warm, professional demeanor and direct them through the check-in process
- Answer and manage incoming phone calls, responding to inquiries and scheduling appointments with accuracy and courtesy
- Utilize electronic scheduling systems to book, confirm, and reschedule patient appointments efficiently
- Perform accurate data entry and maintain organized patient records in compliance with HIPAA regulations
- Validate and update patient personal and financial information with attention to detail
- Verify insurance benefits and coverage to ensure accurate billing and patient understanding
- Process payments over the counter, handle cash transactions, and maintain financial records
- Prepare, file, and fax patient documents while maintaining strict confidentiality
- Collaborate with clinical and administrative team members to support seamless patient flow
- Multitask effectively during peak hours while maintaining composure and professionalism
- Perform additional duties as assigned to support the overall success of the organization