The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.
Key Responsibilities
- Contact past students via phone, email, text or written correspondence to collect overdue payments
- Review student accounts to determine outstanding balances and payment history
- Negotiate payment plans and settlements in accordance with company guidelines
- Update and maintain accurate records of all collection activities
- Follow up on promises to pay and monitor repayment schedules
- Resolve billing disputes and respond to inquiries
- Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
- Escalate unresolved accounts when necessary to third party collection
- Meet or exceed monthly collection targets
Skills & Competencies
- Professional and persuasive communication
- Conflict resolution and negotiation
- Attention to detail
- Emotional intelligence and patience
- Problem-solving abilities
- Ability to work independently and as part of a team