*** This role is to recruit for our ongoing needs at the Hayward campus for Admissions Representatives - we are always on the lookout for top talent ***
Purpose of the Position:
Under direct supervision, recruit qualified candidates for the college’s academic programs in a compliant, appropriate, and professional manner. Provide basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company polices and best practices. Exercise judgment within defined procedures and practices to determine appropriate course of action. All activities will be monitored to ensure consistency with company standards.
Job Responsibilities:
The expectation is that the majority of an Admissions Representative’s time will be spent directly interacting with prospects/students either in person or on the phone. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program.
Prospect/Student Interaction (90%)
Building Relationships
- Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula, and academic standards—and encourage qualified prospects to schedule an appointment for an interview.
- Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula, and academic standards.
- Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role.
- Participation in organized phone-a-thons and dialing campaigns according to company best practices is required and is an essential part of day-to-day activity.
- Initiate unsolicited leads and generate new business when not responding to outstanding
- inquiries or working with current prospective students.
- Follow up on all inquiries that fail to schedule or show for an interview.
- Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.
Interviews
- Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy.
- Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times.
- Meet with the potential students to explain the program offering and match the college’s benefits and advantages to the student’s needs. Discuss and advise suitable programs in accordance with the student’s desires, qualifications, and objectives.
- Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college.
Mentoring and Guidance (5%)
- Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures, and documentation regarding the admissions process.
- Serve as a liaison between student and campus, and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).
- Mentor and advise students to help them identify their unique skills and interests.
- Address any easily-resolved inquiries, questions, concerns or issues (may refer more difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
Administrative (5%)
- Accurately account for all inquiries and the admissions activity associated with all Inquiries.
- Complete daily activity reports.
- Ensure that all pre-start paperwork is completed accurately and in a timely manner.
- Keep all required reports current and accurate, including information stored in the system.
- Attend and successfully complete all training for this position, as required at any time by the Company.
- Attend meetings as directed by supervisor.
- Key Behaviors
- Dependability: Responds to requests for service and assistance
- Teamwork: Balances team and individual responsibilities
- Decision Making: Displays willingness to make decisions
- Communication: Effectively communicates with others
- Time Management: Is able to complete all job requirements in allotted time
- Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction.
- Accuracy: Displays high quality of work and level of accuracy
- Regular, in-person attendance up to 5 days per week on campus/on site is an essential function of this position
- This role requires on-site collaboration with students, faculty, and staff
- Perform other duties as assigned by local leaders.