Job Purpose
The Lead Gas Engineer is responsible for overseeing the delivery of gas servicing, maintenance, and installation works within social housing properties. The role ensures all gas-related works are completed safely, efficiently, and in compliance with industry regulations, company policies, and relevant legislation.
Key Responsibilities
- Supervise a team of gas engineers carrying out servicing, breakdowns, repairs, and installations within occupied and void social housing properties.
- Ensure all gas works comply with Gas Safe regulations, Health & Safety legislation, and company procedures.
- Plan and allocate daily workloads to engineers to meet service level agreements (SLAs) and contract requirements.
- Monitor engineer productivity, performance, and quality of work through regular audits and site inspections.
- Provide technical guidance and support to engineers when diagnosing complex faults.
- Ensure all servicing and maintenance records, including LGSR (Landlord Gas Safety Records), are completed accurately and submitted on time.
- Investigate and resolve technical issues, complaints, and escalations from tenants, clients, or housing officers.
- Conduct toolbox talks, safety briefings, and training to maintain high standards of compliance and safety.
- Ensure engineers maintain high levels of customer service when working in tenants’ homes.
- Liaise with housing associations, contractors, and internal teams to coordinate works and ensure contract KPIs are achieved.
- Monitor stock usage, van audits, and materials to ensure efficient use of resources.
- Assist with recruitment, onboarding, and performance management of engineers.
Skills & Experience
- Extensive experience working as a Gas Engineer within social housing or domestic properties.
- Previous supervisory or team leader experience within a gas maintenance environment.
- Strong knowledge of domestic gas servicing, repairs, and installations.
- Excellent understanding of Gas Safe regulations and compliance requirements.
- Experience managing workloads and supporting engineers in a field-based environment.
- Strong problem-solving and decision-making skills.
- Good communication skills when dealing with tenants, clients, and internal teams.
- Ability to manage multiple priorities in a fast-paced maintenance environment.