Dispute Analyst, Tieto Banktech

As a Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has offices in 3 countries. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers. 

The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with other colleagues in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services. 

With us you will

• Process complaints for Swedish and international banks 
• Close cooperation with our customers in connection with issues that arise regarding their disputes 
• Participate in the work to further develop the dispute handling service 

Who you are

• Good communication skills, verbally and in writing 
• Fluent in Swedish and English, while other language skills are beneficial.
• Experience in case management 
• Experience from the card industry and/or banking is an advantage 
• Experience in dispute handling is desirable 
• Knowledge of Visa and MasterCard products is an advantage 
• Good cooperation skills 
• Service- and customer-oriented 
• Good listener 
• Structured way of working 

We offer

• Professional growth 
• Meaningful projects 
• Open culture 
• Outstanding work-life balance 

Ready to jump in? 

Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.