MentorMate, part of Tieto Tech Consulting is looking for a highly skilled and motivated Roaming Business Expert, a professional who will join a project within a Telecom Team for our respectful client BICS.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence.Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!
- Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
- Enjoy unmatched growth opportunities with BICS vast network and customers around the world.
Tieto - BICS team has been growing since 2010… and we are looking forward to growing with you!
Role Purpose:
The Roaming business Expert is responsible for representing the commercial interests of a designated customer in all roaming-related negotiations with international mobile network operators (MNOs). The role ensures that Inter-Operator Tariff (IOT) agreements are aligned with the customer’s strategic goals and budget expectations, while maintaining strong industry relationships and ensuring compliance with regulatory and contractual frameworks.
Responsibilities
- Customer Representation:
- Act as the commercial voice of the customer in all IOT negotiations, ensuring their strategic and financial objectives are met.
- Translate customer P&L targets into negotiation strategies and commercial outcomes.
- Negotiation & Contract Management:
- Lead bilateral and multilateral negotiations with roaming partners and groups to secure optimal IOT terms.
- Ensure contracts reflect agreed commercial conditions and are aligned with GSMA standards and RAEX processes.
- Monitor contract lifecycle and proactively manage renewals and amendments.
- Financial Reconciliation & Settlements:
- Perform regular reconciliations between operational and financial data (e.g., invoices, payments, service delivery, usage reports).
- Validate and process settlement reports, ensuring accuracy of financial postings and balances.
- Perform Monthly Accruals for discounted commercial deals.
- Support monthly and quarterly financial closing activities, ensuring all settlements are captured and accrued correctly.
- Commercial Strategy & Analysis:
- Analyse roaming traffic, cost trends, and partner performance to identify negotiation opportunities.
- Collaborate with finance, pricing, and analytics teams to model commercial scenarios and assess impact on customer P&L.
- Support the development of roaming pricing strategies and discount frameworks.
- Stakeholder Engagement:
- Maintain strong working relationships with internal stakeholders (e.g., finance, legal, operations) and external roaming partners.
- Provide regular updates and reporting to the customer on negotiation progress, risks, and outcomes.
- Market Intelligence & Compliance:
- Stay informed on industry trends, regulatory developments, and competitive benchmarks.
- Ensure all agreements comply with GSMA guidelines, roaming regulations, and internal governance.
Qualifications
- Bachelor’s or Master’s degree in Business, Economics, Telecommunications, or related field
- 3–7 years of experience in roaming, wholesale, or telecom commercial roles
- Experience negotiating IOT agreements or managing roaming partnerships
- Fluency in verbal and spoken English; additional languages are a plus
- Strong presentation skills
Personal Skills
- Growth Mindset: Eager to learn, adapt, and continuously improve negotiation strategies and outcomes
- Can-Do Attitude: Proactive, solution-oriented, and resilient in the face of challenges
- Accountability: Takes ownership of deliverables and follows through on commitments
- Collaborative Spirit: Easy to work with, respectful, and able to build trust across cultures and teams
- Professionalism: Maintains a high standard of integrity, discretion, and customer focus in all interactions