Leadership & Staff Management
- Lead and optimize performance of WCC staff, including performance management, coaching, resource allocation, and conflict resolution.
- Assign instructors and development staff to program design and delivery initiatives.
- Foster a culture of accountability, continuous improvement, and instructional excellence.
- Develop internal staff capabilities to meet evolving training demands.
Program Development & Instruction
- Oversee needs assessments with business units and WLC tenants to define training objectives.
- Direct development and launch of new vocational and technical training programs.
- Ensure curriculum quality, instructional effectiveness, and measurable outcomes.
- Implement continuous improvement processes based on participant and stakeholder feedback.
- Support recruitment of new trainees from business units and WLC tenants
Operations & Scheduling
- Create and manage comprehensive training schedules aligned with facility capacity and business demand.
- Ensure all scheduled training courses are executed on time and of high quality.
- Oversee facility utilization and operational readiness.
- Coordinate classroom, lab, and technical resource allocation.
Performance Management & Reporting
- Define, track, and report key performance indicators for all training programs.
- Maintain transparent, real-time reporting dashboards for executive leadership.
- Monitor program completion rates, customer satisfaction, skill attainment metrics, and capacity utilization.
- Recommend improvements based on performance data.