Major Objectives / Accountabilities:
• Provide individual support to customers across all products that we sell.
• Providing quotes to customers using the trade tariff provided by the Commercial team
• Create bookings once a request is received by a customer using CragoWise
• Arrange customs clearance documents and support Licensed Agents as required
• Arrange transport options as required by the customers
• Arrange packing/unpacking of cargo as requested by the customers
• Coordinate fumigation services as and when required
• Arrange biosecurity and customs inspections as and when required
• Create transport documents including bill of lading when required
• Register manifesting documents for Imports and Asycuda for Exports and issue delivery orders as required
• Auto-rate jobs in CargoWise and generate invoices within CargoWise
• Send invoices to customers from CragoWise promptly and communicate with the customer directly on any payment queries
• Liaise with the Accounts Payable team to manage FRC accounts
• Arrange for shipping line payments
• Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
• Communicate and follow up effectively with Sales, and the other teams as required.
• Build and maintain effective customer relationships
• Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.
• Act as a role model championing Way of Work • Challenges status quo and recommends alternative solutions
• Perform other duties as assigned