We're currently looking for a Forwarding Coordinator on a 12 month fixed term contract to play a pivotal role in orchestrating supply chain solutions and delivering top-notch customer service. This position is your gateway to being at the heart of NPDL's operations, ensuring the efficient handling of import and export landside services, complete with customs clearances and transportation solutions for our valued shippers and importers.
In this multifaceted role, you'll be the backbone of our import and export operational services, overseeing data entry, invoicing, and cartage, all while nurturing enduring customer and supplier relationships. Your responsibilities will encompass the coordination of sea and airfreight, warehousing, trucking, and more, all while extending support to third-party providers in facilitating Customs clearances for import, export, and trans-shipment. Join a vibrant team and be a driving force behind our world-class service delivery!
Here’s some of what you’ll do:
- Manage import/export, sea and air freight bookings in Cargowise
- Take ownership of the end-to-end coordination of export FAK & FCL containers and LCL consignments
- Efficiently process invoices from agents and suppliers
- Navigate and comply with legislative requirements related to export cargo
- Demonstrate a commitment to on-time file completion
- Coordinate the movement of inbound cargo and arranging the cartage and customs export clearances
- Coordinate DG cargo, check compatibility and liaise with the DG helpdesk for final approval
- Advise shippers/exporters of voyage details and ensure shippers are aware of receival window, cut off dates and receiving depot
- Ensure the whereabouts of all cargo booked and received is known on cut-off date, chasing outstanding cargo where required
- Liaise packing timetable with packing depot and ensure that loads are maximised, as well as coordinate empty container delivery to packing depot
- Ensure all LCL cargo is customs cleared prior to packing of containers
- Coordinate full pick up from depot to receiving port
- Process manifests and send out relevant documents, actioning manifest corrections where required
- Liaise with the finance team on any outstanding freight payments
- Answer emails and phone calls from clients and ensure prompt responses are given
- Ensure all requests to suppliers are submitted with a purchase order reference
- Other duties as required
This is a role where you will develop and maintain collaborative partnerships with internal and external stakeholders, as well as contribute to the continuous improvement of our systems and processes.