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We are renowned European world leader in consulting, digital services and software development with 56.000 employees in almost 30 countries and more than 4.000 employees in Spain.
We focus on people; their growth and their professional development is what makes us grow and improve constantly.
We are passionate about the digital world and just like you we are looking for the greatest adventures. We want your day to day to be your source of inspiration. We want you to learn, to have fun, to grow and most importantly to enjoy to the fullest.
If you want to be a part of a “Great Place to work” company ...just keep reading!
As a Conversational AI Manager, you will be responsible for managing the customer relationship and overseeing ITIL-based process management for world-class AI Conversational System solutions within the company. S/he possesses extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces.
S/he will map and document the impact of new requirements on existing and future AI services. S/he will work closely with customer business analysts, AI system developers, project service managers, third-party providers, and senior management to ensure the successful implementation of desired AI-driven business services.
Responsibilities/Tasks:
- Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.
- Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
- Shape the strategic business roadmap for the implementation of Conversational AI solutions.
- Actively participate in the full IT process by providing and developing cost-effective IT services that contribute to the company’s service portfolio.
- Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.
- Coordinate standard solutions and customer needs, managing both human and technical resources effectively.
- Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
- Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
- Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.