Position: APPLICATION SUPPORT_SERVICE DESK
Experience: 6 months - 2 year
Educational Qualification: BCA/MCA
Job Location: Noida
Shift: UK Shift & UK calendar will be followed
Mode of Working: Work from Office
Primary Skills:
- Excellent verbal and written communication skills.
- Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Job Description:
- Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
- Comfortable with UK working / holidays Comfortable working in UK shifts.
- Strong customer service focused approach and Excellent phone etiquette.
- Willing to work on support environment.
- Decent Problem diagnosing and analytical skills.
- Excellent verbal and written communication skills.
- Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)
- Experience on any Financials modules (GL,AP, Purchasing ,AR, Order Management ,FA,CM ) as a functional.
Total Experience Expected: 02-04 years