🗺️ Location: Sheffield
🏢 Hybrid, office 2 days per week
📃 Full time & permanent
💰 Competitive salary
As a First Line IT Helpdesk Support Specialist at SBS, you’ll be the go-to expert for our internal teams, ensuring their technology works seamlessly so they can focus on what they do best. Based in our Sheffield office, you’ll be the friendly face and sharp mind behind resolving technical issues, setting up workstations, and keeping our IT operations running efficiently. If you're passionate about tech, thrive in a dynamic environment, and love helping people, this is your chance to make a real impact.
What will the role involve?:
As our go-to tech troubleshooter, you’ll be the first point of contact for all things IT - whether it’s a quick fix or a complex challenge. Here’s what your day-to-day might involve:
- Provide first-line support for technical issues and service requests via tickets, email, chat, or in person, always with a helpful and professional approach.
- Log and track issues and resolutions in our ticketing system to ensure clear documentation and follow-through.
- Set up, install, and configure computers, software, and peripherals for new and existing employees.
- Troubleshoot and resolve a wide range of technical issues - whether software, hardware, or network-related - both remotely and on-site.
- Prepare and configure workstations and accessories for new joiners.
- Offer guidance and training to colleagues on how to get the most out of our IT systems and tools.
- Collaborate with other departments and IT teams to resolve complex issues and support local equipment needs.
- Deliver excellent customer service, ensuring every interaction is courteous, clear, and solution-focused.
- Stay up to date with the latest in IT systems and tools, and contribute to internal knowledge sharing.
- Create and maintain clear documentation for technical procedures, processes, and user guides.
- Keep IT inventory accurate and up to date, including annual stock counts.
- Get involved in IT projects and take initiative where you see opportunities to improve.
- Travel to attend other sites when required.