We are looking for a Program Manager to join Sopra Steria Apps Services team on an international Program for a leader in the aerospace sector. The program is run according to SAFe, the Lean-Agile Framework, at Portfolio Management level. You will work in an industrial, stable environment in multinational team (France, Poland, India) for a major aeronautical manufacturer. The program involves wide portfolio of applications developed by multiple teams.
Note that we can only offer cooperation to people who are located in Tricity and willing to be at least 3 days per week in our office located in Gdańsk, Poland.
Responsibilities:
• Plays a critical role in driving successful project outcomes by managing various aspects of project delivery, fostering collaboration, and ensuring client satisfaction
• Finance Management: Is responsible for performance (lead-times, budget, quality) in their scope. Overseeing the financial aspects of service delivery
• Client Relationship Management – serve as the primary point of contact for clients, fostering strong relationships and addressing client concerns or inquiries related to service delivery.
• Resource Management: oversee the allocation of resources to support service delivery activities.
• Risk Management & Issue Resolution: Identifies risks for their scope, defines related action plans, manages difficult situations. Proactive in problem-solving and ongoing improvement
• Performance Reporting: provide regular reports to clients and internal stakeholders on service performance
• Continuous Improvement: drive continuous improvement initiatives to enhance service delivery processes, tools, and capabilities. Solicit feedback from clients and stakeholders, conduct service reviews, and implement best practices to optimize service quality and efficiency.
Tech stack on the project:
• Agile (Scrum and SAFe)
• Agility
• ITIL