Lead, motivate, coach, and inspire the Risk Management team to exceed expectations.
- Drive embedding and strengthening of the Risk Management Framework (RMF) and supporting policies.
- Utilize industry and regulatory expertise to enhance risk frameworks and operational efficiency.
- Maximize data insights (MI, analytics, benchmarks) to support decision-making and customer outcomes.
- Oversee risk monitoring, reporting, and customer journey-focused RCSA processes.
- Coordinate pilots, projects, and programs to manage change effectively.
- Develop and implement Risk Management strategy, policies, and standards.
- Own and manage account and risk governance framework within Chennai operations.
- Build strong stakeholder relationships, becoming a trusted partner to clients and Sopra Steria.
- Support control owners in RCSA execution and control testing, ensuring effective design and operation.
- Provide consolidated RCSA reports with governance oversight and client validation.
- Act as Quality Control Manager, governing QA framework across BPS operations.
- Lead risk-based quality reviews, ensuring compliance with SLAs, policies, and regulations.
- Drive continuous improvement, lean methodology adoption, and uplift in process performance.
- Promote a customer-centric, high-performance culture ensuring fair outcomes and regulatory compliance.
Total Experience Expected: 14-20 years