- Monitoring daily service level activities across the team. Have supporting delivery / governance plans to achieve the expected service levels
- Support the team to achieve their expected daily input & output targets (result oriented). Motivate and guide the team in right direction to ensure weekly and monthly targets are met
- Ensuring everyone in the team is productive as per business requirements
- On need basis must endeavor to perform hands-on (lead from the front). Conduct process wellness checks to review if the said processes are being rightly followed
- Bridge & develop relationship between internal & external stakeholders (offshore and onshore team)
- Work closely with the team and onshore resource managers to support training needs
- Drive Continuous Improvements
- Management Reporting (MI)
- Risk and Change Management (Exception Handling)
- Partnering in Performance Management / Performance Development Plans
- Support Organizational Goals & Objectives
Total Experience Expected: 05-08 years