As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application.
- Be the SPOC for the VIP-community
- Full-time on site availability for in-person interventions
- Follow-up of all issues from A to Z (until resolution)
- Liaise with different department for quick incident resolution
- Flexibility: working in multiple roles and situations (potential for back-up team lead, assist other team members if needed)
- Be available and flexible in case of incidents
- On-site permanence during large events/meetings
- Meeting Room support
- Pro-active checks of Meeting Centers
- Performing advanced software troubleshooting (advanced O365 knowledge, Windows troubleshooting, Mobile Intune, VPN issues,…)
- Laptop swaps and basic repairs