- Total Experience: 04-06 years
- Location: Chennai (Siruseri)
- Mode of work: Hybrid (3 days to office every week)
- Shift Timing: UK Shift
Must Have:
Oracle 11i functional support experience, requirement analysis, incident handling, functional testing, UAT support, documentation, stakeholder coordination, and a strong understanding of ERP business processes.
Good to Have:
Experience in Finance modules (AP, AR, GL, FA, EBS Taxation), integration knowledge, month-end support, release validation, basic SQL knowledge, and RCA experience.
Key Responsibilities
- Provide functional support for Oracle 11i and R12/ Oracle E-Business Suite applications.
- Understand business requirements and translate them into functional solutions.
- Analyze incidents, identify gaps, and provide functional resolutions or workarounds.
- Coordinate with business users to understand issues and clarify requirements.
- Prepare functional specifications for enhancements, changes, and bug fixes.
- Support SIT, UAT, and post-deployment validation activities.
- Work closely with technical teams for issue fixing, interface support, and enhancement delivery.
- Perform data validation and business process verification during testing and production support.
- Support month-end, quarter-end, and year-end business activities.
- Prepare support documents, process flows, user guidance, and KT materials.
- Ensure adherence to incident, problem, and change management processes.
- Participate in release activities and ensure smooth implementation of functional changes.
Required Skills and Experience
- 4+ years of experience in Oracle 11i / Oracle E-Business Suite functional support.
- Strong understanding of Oracle 11i ERP business processes.
- Experience in handling functional incidents, service requests, and requirement analysis.
- Good knowledge of Oracle 11i modules such as Finance, Procurement on project need.
- Experience in preparing functional specifications and coordinating with technical teams.
- Hands-on experience in SIT, UAT, and functional validation.
- Good understanding of interfaces, data flow, and business process dependencies.
- Experience in production support and business user coordination.
- Basic knowledge of SQL for data validation and issue analysis.
- Strong communication, documentation, and stakeholder management skills.
- Understanding of ITIL processes such as incident, problem, and change management.
- Ability to work independently and support cross-functional teams.
Good-to-have skills
- Experience in Oracle Finance modules like AP, AR, GL, FA, CM, EBS Taxation.
- Exposure to month-end / year-end support activities.
- Knowledge of integration touchpoints with external systems.
- Experience in release support and post-production validation.
- Functional RCA experience for recurring issues.