Monitor IT Servers and Systems
- Assessment of system data, error and reports;
- Determine areas for improvement and repair;
- Determine systems and servers are due for upgrades;
Direct IT Technicians / Subcontractors
- Directing activities of IT technicians / Subcontractors;
- Assessment of current department needs/inquiries;
- Development of technician schedules;
Development Department Policies
- Developing IT policies and procedures to ensure effectiveness and reliability;
- Developing Service Level Agreements (SLAs);
- Developing Operation Level Agreements (OLAs);
- Developing guides for users and technicians;
Resolve Help Desk Escalations
- If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem;
Negotiate Vendor Contracts
- Negotiating contracts with IT service providers;
- Assessing department and business needs;
- Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates;
Upgrades and Installations
- Manage updates and upgrades of IT servers and systems;
- Support other IT department activities while upgrading systems and migrating organization data;
- Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable;
Active Directory
- Be in charge of all company domains;
- Creation and management of directory infrastructure;
- Monitoring, reporting and security of the company domains;
- Group Policy creation, monitoring and compliance check;
- Managing Trust relationships and Schema;
- Creation and implementation of security templates;
- LAPS-Management;
- Yearly MS True-Up;
Server Operations
- Ensure licensing compliance for Windows Servers Systems;
- Define/create Images for Windows server systems (virtual and physical);
- Ensure compliance between server hardware and multivendor support contract;
- General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations;
Ping Federate
- Implement changes of attributes and applications inside Ping Federate;
- Update and upgrade the Ping Identity software;
- Maintenance of Ping Federate components;
- Take part in meetings of the French Service Owner;
Virtualization
- Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended);
- Be in charge of Nutanix HCI systems;
- Implementation of virtualization architecture design;
- Coordinate implementations with IT Technicians and subcontractors;
- Conduct system audit reviews;
- Server capacity management;
- Backup and disaster recovery planning;
CITRIX
- Be in charge of plan, design, setup and manage Citrix environments;
- Upgrading Citrix components;
- Development of hardware infrastructure for the Citrix farm;
- Knowledge to analyze Citrix components and their network configuration;
- Configure and administrate Citrix ADC/NetScaler;
- Developing Provisioning concept of Applications and Virtual Desktop on customer needs;
- Create Images for Provisioning Services deployments and create delivery groups;
TRELLIX- and WSUS-Services
- Install, upgrade and manage WSUS & TRELLIX instances;
- Check for upgrading the components;
- Coordinate implementations/upgrades with IT Technicians and subcontractors;
- Define Update plans for new TRELLIX and windows updates;
- Direct the subcontractor to approve the needed updates based on update plans;
- Perform tests to ensure the updates are being installed correctly;