At Syngenta, every employee plays a role in safely feeding the world. The Vegetable Seeds team is seeking a Customer Account Specialist (CAS) in Boise, ID, to serve as the vital link between our customers, sales teams, and supply chain.
In this role, you will manage the full end-to-end order process. You will oversee everything from initial availability inquiries and SAP order management to providing timely status updates and coordinating shipments with our warehouse teams.
Duties:
- End-to-End Order Management: Execute the full order lifecycle within SAP. This includes precise order entry, maintaining system data integrity, and anticipating the needs of both internal and external stakeholders to provide excellent customer service.
- Commercial Partnership: Serve as the "right hand" to the Sales team. Provide proactive updates on order status, pricing, and seed availability to work as a team to meet company objectives.
- Data Integrity & Reporting: Utilize SAP reports to monitor open orders and provide consistent, accurate KPI updates to drive transparency for internal teams and customers.
- Process Compliance & Documentation: Coordinate the preparation of proformas, deliveries, and invoices, ensuring that all documentation and pricing follow established company policies and internal processes.