Preferred Skills:
Skilled in two of following technologies
- Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking
Responsibilities and Duties:
You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -
- Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
- Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
- Reproduce issues by re-creating scenarios in a lab environment
- Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
- Create new knowledge base articles to share information and best practices for reuse
- Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks