Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
Maintain a positive attitude and working relationship with all customers and associates.
Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures