NICE is currently seeking a technical, hands-on, customer-focused Cloud AppOps to join our growing Cloud team.
The Cloud AppOps has the following duties:
- Perform operational duties including application server health, service recycling.
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours.