Position Overview
We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders.
Key Responsibilities
Review and analyze open accounts using daily ageing reports
Manage assigned customer accounts through outbound and inbound collection calls and email communication
Collect customer payments in line with agreed payment terms and follow up on payment commitments
Monitor payment activities to ensure timely collection of receivables
Escalate non-payment or lack of response in a timely and compliant manner
Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
Coordinate and follow up with Sales and Operations teams regarding customer accounts
Maintain daily and weekly trackers and perform self-quality checks
Ensure adherence to internal controls, compliance requirements, and company policies
Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
Follow and update Standard Operating Procedures (SOPs)