Back-office HR Support Representative with French and English - based in Bulgaria

As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.

• You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.

Key Responsibilities
Handle HR-related queries via email and internal systems (no direct client-facing communication)
Support and guide employees through onboarding, documentation, and HR procedures
Use internal ticketing systems to manage, track, and resolve employee requests
Validate and process documentation related to:

• Global Work Authorization – work permits, passports, background checks, and criminal record validation
• New Joiner Support – onboarding, documentation processing
• Data Management – updating employee records and personal information
• Exit Processes – offboarding and termination support
• Disability Services and Payroll inquiries
• Maintain strict confidentiality and high standards of professionalism
• Meet performance metrics and contribute to overall team success