Banking & Retail Customer Service Associates in this role get to:
Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Responsibilities:
- Answers calls and responds to emails
- Identifying and solving customer challenges, including mediating between customers and reatilers, and escalating issues appropriately
- Handles customer inquiries both telephonically and by email
- Researches required information using available resources
- Multi-tasking to monitor and control concurrent tasks simultaneously
- Provides customer service information
- Enters new customer information into system
- Updates existing customer information
- Processes reservations
- Routes calls to appropriate resource