Technical Expertise & Guidance: Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
System Development & Implementation: Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
Database Design & Optimization: Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
Real-time Communication Technologies: Develop and maintain components for real-time communication, including SIP signaling and RTP streaming.
Media Processing & Integration: Explore and implement solutions for audio/video media processing and integration within the contact center environment.
Contact Center Domain Expertise: Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
Performance & Scalability: Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
Troubleshooting & Support: Diagnose and resolve complex production issues, providing timely and effective solutions.
Cross-functional Collaboration: Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.