Research customer problems and deliver solutions.
Deliver an experience to every customer, meeting Spotify’s service standards.
Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
Achieve and maintain required metrics and goals.
Work proactively to ensure potential issues are escalated appropriately.
Work as part of the team to ensure the program floor is a positive and professional environment.
Provide support in projects and initiatives as and when required.

Associate - Customer Service Consultant - Chat