Are you an excellent verbal and written communicator, and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their concerns about their loan? Do you have prior collections, sales or customer service experience?
We are seeking a motivated and passionate Loan Collections and Customer Service Advisor to join us! If you are looking to build a fulfilling career, and the description above resonates with you, we want to work with you!
Essential Duties in this role:
- Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.
- Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations.
- Contact or attempt contact with customers who are delinquent.
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities.
- Maintain positive working relationships with the Loan Servicing team.
- Meet or exceed production goals
- Performs other related duties as assigned
What Kind of Associates Are We Looking for?
- Agile in a fast-past environment.
- You embody excellent customer service.
- Team oriented and people-oriented.
- Critical thinker and quick learner.
- Has good active listening skills.
- Professional and persuasive communication and negotiation skills
- Passionate and goal-oriented
- Positive emotional resilience and emotional intelligence.
- Must be self-motivated with strong decision-making and problem solving abilities
- Flexible and committed to overall goals.