As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations - Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge - Have a thorough understanding of the various system tools and operational procedures utilized within the program - Collaborate with stakeholders on a regular basis for changes on promotions and updates - Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers