Sutherland is seeking a Professional Services Engineer to play a key role in the implementation, customization, and integration of our Fraud Detection and Anti-Money Laundering solutions from NICE Actimize Premier. This role requires a strong technical background in software development, customer interaction, and project execution. The ideal candidate will work closely with cross-functional teams, including R&D, Data Science, and Customer Support, to deliver high-quality solutions to financial institutions.
The Professional Services Engineer performs a wide range of duties including some or all the following:
- Develop, configure, and implement software features according to design documents and enterprise software standards.
- Oversee the technical planning and execution of customer projects, ensuring successful deployment.
- Engage with customers to address technical queries, provide support during user acceptance testing, and manage expectations.
- Identify and resolve technical project dependencies and risks, collaborating with internal teams as necessary.
- Work with Engineering teams to develop 3rd party integrations and optimize software deployment processes.
- Collaborate with Data Scientists to create and deploy Machine Learning models.
- Lead recurring technical discussions, presenting key updates, risks, and resolutions to stakeholders.
- Provide deployment progress updates to management using reporting tools and dashboards.
- Occasionally work on-site with clients or in different time zones, as required.