Showcase strong process-based culture. To lead, develop and motivate a high-performance team of support professionals to deliver excellent support and customer service in an accurate and timely manner.
Builds and manages a team of Team leader, associates with a high level of employee satisfaction and commitment. Regularly communicates customer satisfaction survey results and other business critical metrics around performance and makes needed adjustments.
Primary source of guidance to the Accounts Payable team. Continuously monitor team’s conformance to processes and adequacy of controls over duplication checks and accurate payments.
Set up calls/meetings as and when required. Effectively communicates with all customer segments, SLAs, and business partners.
Manage multiple accounts payable work streams and processes globally, including accurate and rapid processing & accounting, real-time reporting, internal escalation to drive proactive processing.
Ensure distribution of work among team members in due fairness. Fosters collaboration and knowledge sharing between all team members. Provide/facilitate “tech-talks” with the team members, maintain and improve personal technical skills, review open and closed cases, and monitor daily activity in the queue.
Analyses trends/data and drives development of plans to take advantage of potential opportunities.
Reports out statistics and performance to the client manager and maintain healthy relationship.
Run regular 1:1 with the team leaders and skip level meeting with the team members. Conducts regular effective Team meetings.