Service Manager Benelux (m/w/d)

At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.

This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.

🚀 Your role

You are responsible for the end-to-end performance across the Benelux region.

You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.

Your responsibilities include:

• Leading and developing a team of service technicians, coordinators, and back-office profiles
• Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
• Owning and managing the Service P&L (budget, margins, cost control)
• Driving service growth through maintenance contracts and value-added services
• Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
• Structuring and optimizing processes, tools, and ways of working
• Acting as a key interface with customers, ensuring strong relationships and technical credibility
• Ensuring compliance with QSHE standards and continuous improvement initiatives
   

👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.