L1 IT Support Engineer

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stow's end users across various locations including North Europe (including our HQ), US, and UK.

This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It's important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.

Your Tasks & Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Ensure prompt and efficient resolution of service issues and requests
• Provide technical support across the company (this may be in person or remote).
• Set up accounts for new users.
• Repair and replace equipment, as necessary.
• Test innovative technology.
• Possibly train junior staff.
• Create and maintain a knowledge database and manuals for end-user to minimize the need for support.