We are seeking a highly motivated individual to join our team as Customer Operations Manager ! You will be in charge of supporting our clients in their day-to-day usage of our services: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, building relationships with key stakeholders and promoting the new features developed.
The customer operations team is at the core of Streem’s day-to-day business, constantly liaising between our tech team, our product manager, our sales team, our clients and external stakeholders. The role is a great opportunity to develop Streem in new markets and verticals.
Responsibilities:
Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions
Be responsible for interactions with various stakeholders (eg meter operators, grids, agregators)
Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems
Monitor the Streem data quality overall to detect potential bugs and issues
Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
Reports clients needs and product feedback to ensure continuous improvement of our service
Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.