We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment. The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.
This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch-based teams effectively and contribute to sustainable business growth. Frequent travel within the Local Market will be required to engage teams, support client-facing initiatives and maintain strong stakeholder relationships.
Key Responsibilities:
- Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
- Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
- Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
- Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
- Manage team capability, performance, staffing, development and engagement in partnership with Human Capital to build a high-performing, client-focused and accountable team culture.