The Breakdown Coordinator will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The breakdown coordinator must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!
Essential Duties and Responsibilities, include but are not limited to:
- Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
- Execute vendor management program, negotiate pricing for tires, parts and services when needed.
- Create repair orders within Fleetio.
- Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
- Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
- Receive and address incoming calls via pre-defined call queues.
- Interact with digital communications from in cab devices.
- Review and address email messages and take appropriate actions.
- Access OEM websites to review action codes from units and take appropriate steps to resolve.
- Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
- Ensure all DOT/FMCSA Regulations are followed to align with company standards.
- Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
- Perform other duties as assigned.