Your Influential Mission: You Will…
- Liaise with customers to prioritize backlogs and formalize software requirements.
- Communicate delivery timeframes and provide product knowledge to customer operational teams.
- Serve as the primary escalation point for high-priority, business-affecting issues.
- Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
- Refine feature specifications and track requests through the full development and QA lifecycle.
- Support licensee launches by providing user training, operational setup, and UAT assistance.
- Maintain internal organizational knowledge through documentation and training sessions.