Ready to level up your career?
Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication, attention to detail, reaction time and problem-solving skills.
Your influential mission. You will...
- Join the Monitoring Team in Playtech Managed Services (PTMS).
- Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
- Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
- Monitor multiple business systems and detect incidents across multiple service dependencies.
- React by executing appropriate redundancy protocols based on service type.
- Coordinate incident communication with multiple parties.
- Familiarize yourself with Incident Management documentation.
- Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
- Liase with third parties during Incident Management.
- Understand how the environments and available configurations work.
- Acquire insight into Incident Management processes in a global company.
- Communicate daily with other teams in and outside the company.
- Constantly develop skills and get new knowledge in the Incident Management domain.
- Carry out investigations to determine Incident root causes.